If you just got a new phone—or reinstalled Wave—and logged in only to see zero recordings, take a deep breath. Your data is almost certainly still safe and sound.
🔐 Why This Happens
Wave stores your data securely in the cloud, tied to your login method—either Google, Apple, Microsoft, or Facebook. If you use a different login method or a different email address (even a different Google account), Wave sees that as a completely separate user. No data is shared between accounts.
So when you log in and nothing's there, you're not missing your data...
You're just in the wrong account.
🧠 Most Common Mistakes
You originally signed up with Google, but now logged in with Apple
You used your work email before, but logged in with your personal Gmail
You have multiple Google accounts, and picked the wrong one
You accidentally created a new account by tapping the wrong login option
✅ How to Fix It
Open Wave Settings
Tap "Log Out"
Log back in—but make sure to choose the correct login method and email
If you're not sure which account you used, think back to:
Which email received your original Wave welcome emails
Which account you use in the App Store or Google Play
Where your Wave summaries have been emailed in the past
You can repeat the logout/login process until you find the right account. Once you do, all your past recordings, transcripts, and summaries will appear instantly.
🔄 Still See Nothing? Try a Restart
If you're sure you're in the right account but recordings still aren't showing up, the app may just need a refresh:
Go to Settings → Help → Restart App
Wave will reload and re-sync your data from the cloud
This fixes most display issues where recordings appear missing but are actually safe in the cloud.
🛟 Recover Local Recordings
If a recording was interrupted before it could upload (app crash, phone died, etc.), Wave may have a local copy that can be recovered:
Go to Settings → Help → Open File Recovery
If any files are listed, tap the green refresh button to re-upload them
Give it a few seconds — they should begin processing automatically
Still Need Help?
If none of the above works, reach out to our support team. Include the email address associated with your account and we'll help track down your data.