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File Recovery

Recover recordings that were interrupted before they could upload

Updated over 2 months ago

If a recording was interrupted before it could finish uploading — due to an app crash, phone dying, or connectivity issue — Wave may have saved a local copy that can be recovered.


How to Recover Files

  1. Open the Wave app

  2. Go to Settings → Help → Open File Recovery

  3. If any files are listed, tap the green refresh button(s) to re-upload them

  4. Give it a few seconds — you should see them begin processing


When to Use File Recovery

  • The app crashed during or right after a recording

  • Your phone ran out of battery while recording

  • You lost internet connection before the upload finished

  • A recording seems to be "stuck" or never appeared in your library


Tips

  • Keep the app open while files are re-uploading — closing it may interrupt the transfer

  • Make sure you have a stable Wi-Fi or cellular connection

  • If File Recovery shows no files, the recording may have already uploaded successfully — check your library or try Settings → Help → Restart App to refresh


Recordings Still Missing?

If File Recovery doesn't show anything, check out New Phone, Lost All Recordings? — you may be logged into the wrong account.

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