WaveHelp Center

Login Methods

Connect Google, Apple, and Microsoft to the same Wave account so any of them signs you in — and you never land in an empty second account.

Wave signs you in with Google, Apple, or Microsoft. Whichever one you tapped the first time is the account that holds your recordings — and by default, it's the only one that opens it. Connecting the others on the Login Methods screen means any of them gets you into the same library, from any device.

Why it's worth doing

The most common "all my recordings are gone" report isn't lost data. It's a second, empty account: you signed up on your phone with Apple, then later tapped Log in with Google on the web and landed somewhere new and empty. Both accounts are real, both are yours, and your sessions are sitting in the first one.

Connecting your logins removes that failure mode. Once Google, Apple, and Microsoft all point at one account, it doesn't matter which button you press. If you're already staring at an empty library, start with my recordings disappeared after I got a new phone.

Connect another login

Open Settings, then tap Login Methods under Account. The number next to it is how many you have connected today.
You'll see Google, Apple, and Microsoft, each marked Connected or with a Connect button — "Connect more ways to sign in. Any connected method signs you into this same account."
Tap Connect and sign in with that provider. When it's done you get Login connected.

You can connect from any device. The linking is stored on your account, not on the phone or browser you did it from.

What happens if you sign in with a provider you never connected

Wave tries to reunite you with your existing account rather than making a new one, as long as the two sign-ins carry the same email address.

  • On the web, it's automatic. Wave asks you to sign in once with your original provider in a second popup, links the new one on, and drops you into your normal library.
  • On your phone, Wave asks first: Account Already Exists tells you which provider that email is registered with and offers Sign In & Link. Tap it, sign in with the original provider, and the new login is attached.

Two situations break the match, and both end with a separate empty account instead:

  • The emails genuinely differ (a work Microsoft address and a personal Gmail, say). Nothing links them automatically — connect them yourself from Login Methods, which works regardless of email.
  • You used Sign in with Apple with Hide My Email, so Apple handed Wave a privaterelay.appleid.com address that can't match anything. See Apple Private Relay.

Remove a login method

On the same screen, tap Remove (Disconnect on the web) next to a connected provider and confirm — "You'll no longer be able to sign in with Google. You can reconnect it anytime."

Wave never lets you remove the last one. If only one is connected, the remove control isn't shown at all, and trying anyway returns You must keep at least one login method.

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