WaveHelp Center

Deleting Your Wave Account

Permanently remove your account, recordings, and files — what goes, what you should cancel first, and what happens if you come back.

Deleting your Wave account is permanent and immediate. There's no recovery window, no archived copy, and no way for support to bring anything back afterwards — so if you only want to clear out some recordings, use Recently Deleted instead, which holds deleted sessions for 30 days before purging them.

Before you delete

Cancel your subscription first if you have one. Wave bills through the App Store, Google Play, or Stripe depending on where you signed up, and deleting your account doesn't cancel any of them — see managing your subscription.

Export anything you want to keep while you still can: PDFs, DOCX, or a push to Notion or Google Docs from Share and Export on each session. See sharing and exporting.

What gets removed

The deletion runs across everything tied to your account:

  • Every recording and audio file, including phone-call recordings and files kept for recovery
  • Every transcript, summary, note, and AI chat
  • Uploaded files — imported audio, PDFs, photos attached to sessions
  • Folders, favorites, and action items
  • Your Voice ID profiles and the voice samples they were built from
  • Your calendar connection, synced events, and any scheduled meeting bots
  • Your search index, so nothing is findable afterwards
  • Your profile, settings, and custom vocabulary

Sessions you'd already put in Recently Deleted go with everything else. Nothing is retained for a grace period.

Delete your account

Delete from the web app if you can — it's the flow that runs Wave's complete server-side purge of your files and indexes. If you've already deleted from your phone and want confirmation that every stored file is gone, message support from the chat widget with the email you used and we'll check it for you.

Sign in at app.wave.co and open Settings.
On the Account tab, scroll to the bottom and click Delete Account — "This will permanently delete your account, all sessions, transcripts, and data. This action cannot be undone."
Type your login email exactly as shown to confirm, then click Permanently Delete.

Wave runs the full removal, signs you out, and returns you to the homepage.

Wave Desktop has no delete option. Use the web app or your phone.

After deletion

You're signed out everywhere, and the login you used no longer resolves to anything. Signing in again with the same Google, Apple, or Microsoft account creates a brand new, empty Wave account — it does not restore the old one, and the old recordings are not recoverable from it.

If what you actually wanted was to stop paying, or to move your recordings to a different sign-in, don't delete. Cancel the subscription, or connect the other provider under Login Methods so one account covers both ways in.

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